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Dear E-Sky: FROM HELL'S HEART... - Adventures in Engineering — LiveJournal
The wanderings of a modern ronin.

Ben Cantrick
  Date: 2008-03-21 22:32
  Subject:   Dear E-Sky: FROM HELL'S HEART...
Public
  Music:Napalm Death - The Icing on the Hate

My highly anticipated Honey Bee King II got here today. I opened the box and took a look... the nose of the canopy has a big chunk busted out of it about the size of a quarter. Fine, I said - I'm not happy about that, but at least it's only cosmetic.

I set the battery to charge and went to dinner. Got back, the battery was done, so I started leveling the swashplate and evening out the flybar. The swashplate wasn't too far off, but when I got to the flybar it was way, way off. One side was 56.3mm long and the other was 54mm even. There's absolutely no chance of reasonable flight with a flybar this miscalibrated. Then I noticed that the flybar was awfully loose, and it wasn't changing the pitch of the main blades.

I took a closer look at the rotor head... the horns that the flybar control arms pivot on were snapped right off the rotor head. Like a branch torn right off a tree. This is, incidentally, on the same part that bears the "QC Passed #2" sticker. (tendon-snapping eyeroll)

I don't know why this heli passed QC. It's about as broken as a helicopter can be. If you can do nothing else right, at least get the fucking rotor head correct! It is literally the heart of the chopper! Get that wrong, and nothing else matters.

I am completely fucked. I've been waiting all week for this heli, and before I even take it out of the box, it's busted to shit. If I send it back to Hobby Lobby, then it'll be TWO WEEKS before I can as much as charge the fucking battery on the new one, never mind fly. If I send it back to you in Taiwan directly, it'll be THREE MONTHS on a slow boat before you even open the box.

I don't believe this thing was damaged in transit. The styrofoam is an inch and a half thick, and there's not a mark on the outside of the box. What happened here was, some coconut-fisted gorilla at the factory was putting this thing in the box, and instead of putting in it correctly, he put it in wrong and then forced the packaging closed. Thus cracking the canopy, and destroying the rotor head. The marks in the sytrofoam on the inside of the box tell the tale quite nicely.

In sum, I cordially invite you to go fuck yourselves, you screamingly incompetent morons. I'm returning this thing to Hobby Lobby, getting my $150 back, and never buying an E-Sky product again.

Have fun selling stupid, clueless morons on your pretty aluminium CNC machined rotor head upgrade. This customer isn't biting. Choke on your own shit and die.
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Coinneach Fitzpatrick
  User: scarybaldguy
  Date: 2008-03-22 06:56 (UTC)
  Subject:   (no subject)
So, Ben, what do you really think of E-Sky?
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Ben Cantrick
  User: mackys
  Date: 2008-03-22 18:24 (UTC)
  Subject:   (no subject)
I don't like them. ;]
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  User: (Anonymous)
  Date: 2008-03-22 06:59 (UTC)
  Subject:   (no subject)
Haha, sbg beat me to it~

-J
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  User: (Anonymous)
  Date: 2008-03-23 13:25 (UTC)
  Subject:   (no subject)
Forgot to mention...


KKKHHHHAAAAAAANNNNNNN!!!!!!!!!!!


-J
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Ben Cantrick
  User: mackys
  Date: 2008-03-22 18:50 (UTC)
  Subject:   (no subject)
Some further comment on the heli...

Why the hell did you guys include a hex wrench suitable for messing with the flybar, which should be fine out of the box1, but NOT include one suitable for tightening down the main rotor blades, which are folded parallel for shipping? In general I just find your packaging design to be sorry as crap. You've intentionally put a big hole all the way through the styrofoam at the nose of the heli, which exposes one of the most fragile parts (the canopy) to shipping damage. What could you possibly have been thinking??

We'll skip how the poor design of the styrofoam also forces both the packer and the unpacker to apply high force to the tail boom in order to move the tension rod collar and fin collars to their correct places for shipment or flight.

The battery cover no longer fits well onto the back of the transmitter once the batteries are in place. It fell off once just because I picked the tx up. And why exactly do you need EIGHT double-As anyway? Two C's would be lighter, give you more internal space to play with in the tx, and would give more amp-hours. (Math: double A: 23 g, 1500 mAh. x8 = 184 g, 12000 mAh. C: 66g, 8000 mAh. x2 = 132g, 16000 mAh.) Do you really need the 12 volts that 8 double-A's supply? And don't tell me eight AA's is cheaper than two C's.


This heli has so much potential, but you guys are just dumber than fucking rocks about the packaging...

-----
1 That's a HINT, you morons. Make sure the flybar is in a reasonable state out of the box! No claiming this is an ARF if you can't get that right.
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